FAQS

REFUNDS & EXCHANGES

We accept returns only if the item is damaged or not as described.

We accept exchanges within ten days (Postage at buyers expense) 

ONLY if the item is in perfect condition (No makeup stains ect)

PLEASE EMAIL US before sending anything back for return or exchange to confirm. (i need to make sure i have your size in stock and hold it for you) :)

Please note we only make small quantities, so please contact us immediately if you need a different size before sending back! :)

 

POSTAGE

WE SHIP WORLDWIDE!

We also offer FLAT RATE shipping!

International: 

(ESTIMATES only)

Zone 1 - New Zealand | 4-6 working days 
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days 
Zone 3 - Rest of the world | 10-15 working days

Domestic:

(ESTIMATES only)

Please see bottom of the page for Domestic Estimates.

 

All packages are sent with SENDLE. 

Door to door courier.

 

We do not offer express, however our postage company is 100% CARBON NEUTRAL!

We also use cardboard or 100% COMPOSTABLE mailers. (NO PLASTIC)

If you really need your package expressed please email us as we can possibly make an exception :)

Tracking will be emailed to you once your item has been picked up.

Highrack is not responsible for lost or stolen packages if confirmed delivery. 

The customer accepts full responsibility for any loss or damage to these items. 

The customer is responsible for their package if it gets redirected to Highrack marked as unclaimed or incorrect address.

Highrack does not offer free shipping back to the customer, but we will of course re send at buyers expense. 

Highrack IS NOT RESPONSIBLE FOR YOUR COUNTRIES CUSTOMS SYSTEM.

Unfortunately Highrack cannot be responsible if you get charged extra to collect your parcel, however this is rare :)

By shopping with Highrack you agree to these terms and conditions.

THANK YOU SO MUCH FOR YOUR SUPPORT WE LOVE YOU!

 

Sendling to Usually it takes
Adelaide 1 to 2 business days
Albury 1 to 2 business days
Bendigo Same or next business day
Brisbane 2 to 5 business days
Bundaberg 4 to 7 business days
Cairns 4 to 7 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 2 to 5 business days
Darwin 3 to 10 business days
Geelong Same or next business day
Gold Coast 2 to 5 business days
Hobart 3 to 5 business days
Launceston 3 to 5 business days
Mackay 4 to 7 business days
Maryborough 4 to 7 business days
Melbourne Same or next business day
Newcastle 1 to 2 business days
Northern Rivers 2 to 5 business days
Perth 5 to 10 business days
Port Macquarie 2 to 5 business days
Rockhampton 4 to 7 business days
Sunshine Coast 4 to 7 business days
Sydney 1 to 2 business days
Toowoomba 2 to 5 business days
Townsville 4 to 7 business days
Wollongong 1 to 2 business days