FAQS

REFUNDS & EXCHANGES

Highrack do not accept returns for change of mind,

Highrack will only accept returns if the item is damaged.

We accept exchanges within ten days (Postage at buyers expense) 

ONLY if the item is in perfect condition (No makeup stains ect)

PLEASE EMAIL US before sending anything back for return or exchange to confirm. (i need to make sure i have your size in stock and hold it for you) :)

Please note we only make small quantities, so please contact us immediately if you need a different size before sending back! :)

 

POSTAGE

PLEASE NOTE- OUR REGULAR POSTAL SERVICE DO NOT SHIP TO PO BOXES OR PARCEL LOCKERS, 

WE CAN ONLY DELIVER TO PO BOXES OR PARCEL LOCKERS VIA DHL EXPRESS.

WE SHIP WORLDWIDE!  

International: 

Via Sendle

(ESTIMATES only)

Zone 1 - New Zealand | 4-6 working days 
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days 
Zone 3 - Rest of the world | 10-15 working days

Via DHL express 

2-8 days depending on location.

 

Domestic:

(ESTIMATES only)

Please see bottom of the page for Domestic Estimates.

 

All packages are sent with SENDLE OR DHL EXPRESS

Door to door courier.

 

Sendle is 100% CARBON NEUTRAL!

We have also GONE GREEN with DHL!

We also use cardboard or 100% COMPOSTABLE mailers. (NO PLASTIC or waste with our deliveries!)

Tracking will be emailed to you once your item has been picked up.

Highrack is not responsible for lost or stolen packages if confirmed delivery. 

The customer is responsible for their package if it gets redirected to Highrack marked as unclaimed or incorrect address.

Highrack does not offer free shipping back to the customer, but we will re send at buyers expense. 

Highrack IS NOT RESPONSIBLE FOR YOUR COUNTRIES CUSTOMS SYSTEM.

Unfortunately some countries may charge taxes on our shipments, Highrack is not responsible for these charges.

By shopping with Highrack you agree to these terms and conditions.

THANK YOU SO MUCH FOR YOUR SUPPORT LOVE YOU!

 

Sendling to Usually it takes
Adelaide 1 to 2 business days
Albury 1 to 2 business days
Bendigo Same or next business day
Brisbane 2 to 5 business days
Bundaberg 4 to 7 business days
Cairns 4 to 7 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 2 to 5 business days
Darwin 3 to 10 business days
Geelong Same or next business day
Gold Coast 2 to 5 business days
Hobart 3 to 5 business days
Launceston 3 to 5 business days
Mackay 4 to 7 business days
Maryborough 4 to 7 business days
Melbourne Same or next business day
Newcastle 1 to 2 business days
Northern Rivers 2 to 5 business days
Perth 5 to 10 business days
Port Macquarie 2 to 5 business days
Rockhampton 4 to 7 business days
Sunshine Coast 4 to 7 business days
Sydney 1 to 2 business days
Toowoomba 2 to 5 business days
Townsville 4 to 7 business days
Wollongong 1 to 2 business days