REFUNDS & EXCHANGES
We accept returns only if the item is damaged or not as described.
We accept exchanges within ten days (Postage at buyers expense)
ONLY if the item is in perfect condition (No makeup stains ect)
PLEASE EMAIL US before sending anything back for return or exchange to confirm. (i need to make sure i have your size in stock and hold it for you) :)
Please note we only make small quantities, so please contact us immediately if you need a different size before sending back! :)
PLEASE NOTE- WE DO NOT SHIP TO PO BOXES OR PARCEL LOCKERS
WE SHIP WORLDWIDE!
We also offer FLAT RATE shipping!
Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days
Please see bottom of the page for Domestic Estimates.
All packages are sent with SENDLE.
Door to door courier.
We do not offer express, however our postage company is 100% CARBON NEUTRAL!
We also use cardboard or 100% COMPOSTABLE mailers. (NO PLASTIC)
If you really need your package expressed please email us as we can possibly make an exception :)
Tracking will be emailed to you once your item has been picked up.
Highrack is not responsible for lost or stolen packages if confirmed delivery.
The customer accepts full responsibility for any loss or damage to these items.
The customer is responsible for their package if it gets redirected to Highrack marked as unclaimed or incorrect address.
Highrack does not offer free shipping back to the customer, but we will re send at buyers expense.
Highrack IS NOT RESPONSIBLE FOR YOUR COUNTRIES CUSTOMS SYSTEM.
Unfortunately Highrack cannot be responsible if you get charged extra to collect your parcel, however this is rare :)
By shopping with Highrack you agree to these terms and conditions.
THANK YOU SO MUCH FOR YOUR SUPPORT WE LOVE YOU!
|Sendling to||Usually it takes|
|Adelaide||1 to 2 business days|
|Albury||1 to 2 business days|
|Bendigo||Same or next business day|
|Brisbane||2 to 5 business days|
|Bundaberg||4 to 7 business days|
|Cairns||4 to 7 business days|
|Canberra||1 to 2 business days|
|Central Coast||1 to 2 business days|
|Coffs Harbour||2 to 5 business days|
|Darwin||3 to 10 business days|
|Geelong||Same or next business day|
|Gold Coast||2 to 5 business days|
|Hobart||3 to 5 business days|
|Launceston||3 to 5 business days|
|Mackay||4 to 7 business days|
|Maryborough||4 to 7 business days|
|Melbourne||Same or next business day|
|Newcastle||1 to 2 business days|
|Northern Rivers||2 to 5 business days|
|Perth||5 to 10 business days|
|Port Macquarie||2 to 5 business days|
|Rockhampton||4 to 7 business days|
|Sunshine Coast||4 to 7 business days|
|Sydney||1 to 2 business days|
|Toowoomba||2 to 5 business days|
|Townsville||4 to 7 business days|
|Wollongong||1 to 2 business days|