REFUNDS & EXCHANGES
Highrack do not accept returns for change of mind,
Highrack will only accept returns if the item is damaged.
We accept exchanges within ten days (Postage at buyers expense)
ONLY if the item is in perfect condition (No makeup stains ect)
PLEASE EMAIL US before sending anything back for return or exchange to confirm. (i need to make sure i have your size in stock and hold it for you) :)
Please note we only make small quantities, so please contact us immediately if you need a different size before sending back! :)
PLEASE NOTE- OUR REGULAR POSTAL SERVICE DO NOT SHIP TO PO BOXES OR PARCEL LOCKERS,
WE CAN ONLY DELIVER TO PO BOXES OR PARCEL LOCKERS VIA DHL EXPRESS.
WE SHIP WORLDWIDE!
Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days
Via DHL express
2-8 days depending on location.
Please see bottom of the page for Domestic Estimates.
All packages are sent with SENDLE OR DHL EXPRESS.
Door to door courier.
Sendle is 100% CARBON NEUTRAL!
We have also GONE GREEN with DHL!
We also use cardboard or 100% COMPOSTABLE mailers. (NO PLASTIC or waste with our deliveries!)
Tracking will be emailed to you once your item has been picked up.
Highrack is not responsible for lost or stolen packages if confirmed delivery.
The customer is responsible for their package if it gets redirected to Highrack marked as unclaimed or incorrect address.
Highrack does not offer free shipping back to the customer, but we will re send at buyers expense.
Highrack IS NOT RESPONSIBLE FOR YOUR COUNTRIES CUSTOMS SYSTEM.
Unfortunately some countries may charge taxes on our shipments, Highrack is not responsible for these charges.
By shopping with Highrack you agree to these terms and conditions.
THANK YOU SO MUCH FOR YOUR SUPPORT LOVE YOU!
|Sendling to||Usually it takes|
|Adelaide||1 to 2 business days|
|Albury||1 to 2 business days|
|Bendigo||Same or next business day|
|Brisbane||2 to 5 business days|
|Bundaberg||4 to 7 business days|
|Cairns||4 to 7 business days|
|Canberra||1 to 2 business days|
|Central Coast||1 to 2 business days|
|Coffs Harbour||2 to 5 business days|
|Darwin||3 to 10 business days|
|Geelong||Same or next business day|
|Gold Coast||2 to 5 business days|
|Hobart||3 to 5 business days|
|Launceston||3 to 5 business days|
|Mackay||4 to 7 business days|
|Maryborough||4 to 7 business days|
|Melbourne||Same or next business day|
|Newcastle||1 to 2 business days|
|Northern Rivers||2 to 5 business days|
|Perth||5 to 10 business days|
|Port Macquarie||2 to 5 business days|
|Rockhampton||4 to 7 business days|
|Sunshine Coast||4 to 7 business days|
|Sydney||1 to 2 business days|
|Toowoomba||2 to 5 business days|
|Townsville||4 to 7 business days|
|Wollongong||1 to 2 business days|